AGB TERMS AND CONDITIONS ROBOMATIS D.O.O. Preliminary Provisions. These Terms and Conditions represent a contractual relationship between you (“Customer“) and Robomatis d.o.o. (“Provider“). Before purchasing any product(s) and/or ordering any of the Provider’s services, please read these Terms and Conditions, including their integral components (together the “Agreement” or “Terms”). By purchasing any product and/or ordering any service from the Provider, you declare that you have read, understood, and FULLY agree to the terms of this Agreement. If you do not accept the terms of this Agreement, the purchase of products and/or the ordering of the Provider’s services is not possible. Company Contact Information: ROBOMATIS d.o.o.,Presernova cesta 8,3320 Velenje,Company Registration Number: 8841071000,Tax Number: SI 89410289,Email: info@robomatis.com. Definition of Terms for the Purpose of this Agreement. Provider means the company Robomatis d.o.o., which is the holder of the following websites: https://pakirni-stroji.si/, https://bandmaskiner.se, https://umreifungshop.de/, https://pantolas.hu/, https://bandownica24.pl/, https://paskovaci-stroj.cz/, https://paskovaci-stroj.cz/, https://masini-de-legat.ro/, https://paskovaciestroje.sk/, https://strojevi-za-pakiranje.com/, https://reggiatrice.it/, https://maquinasflejadoras.es/, https://stroppemaskiner.com/, https://cercleuse.fr/, https://omsnoering.nl/, https://umreifungsgerate.at/, https://opakovane.bg/, https://pakkemaskiner.dk/ and all of their subpages and any potential language versions (collectively as the “Website” or “Robomatis Website”), as well as all other business operations of the company Robomatis d.o.o. Customer, also referred to as “you” or “your,” is a natural or legal person who has purchased a product or ordered a service from the Provider. A Consumer is a Customer who is a natural person and is entitled to special protection under the applicable consumer protection legislation. Scope of Application and Validity of the Terms and Conditions. Purchasing and ordering through the Website is intended exclusively for business entities (legal persons and sole proprietors) and is not intended for consumers. These Terms apply to purchases made by business entities, except where specific provisions address Consumers. If Consumers wish to make a purchase or place an order, they must contact the Provider. Consumers may submit their inquiries through the designated forms available on the Website for this purpose. The Provider will then prepare an offer for the Consumer, which will include all legally required components under applicable consumer protection legislation. In all other respects, these Terms also apply to purchases made by Consumers. These Terms shall also form an integral part of every contract concluded with Robomatis d.o.o. (including through other channels), unless they are expressly excluded or the parties expressly agree on a different regime of rights and obligations between them. Any agreement to exclude or modify the regime of rights and obligations must be in writing and signed or expressly accepted by all parties; otherwise, it shall be invalid, and these Terms shall apply. In the case of transactions with business entities that have their own terms and conditions, these Terms of Robomatis d.o.o. shall apply. Purchase Procedure. The Buyer can make a purchase through the Provider’s Website or by submitting an inquiry through the Provider’s contact channels. The purchase procedure through the Provider’s contact channels is conducted in accordance with the agreement with the Provider. The purchase procedure for products through the Provider’s Website proceeds in the following steps:1. Logging into the online store using the email address and password of the user account; 2. Selecting the desired product; 3. Choosing the quantity of the product; 4. Adding the selected products to the shopping cart; 5. Reviewing the contents of the cart; 6. Reviewing the price of the selected product in the chosen quantity, excluding calculated VAT; 7. Selecting the delivery and payment method; 8. Reviewing the order with the chosen delivery method and calculated delivery costs, if applicable; 9. Confirming and submitting the order, thereby completing the purchase. Order Accepted. Upon submitting the order, the Provider notifies the Buyer via email that the order has been accepted. The Buyer has four (4) hours from receiving the notification to cancel the order without consequences. Except for the possibility of cancellation as per previous sentence, the Buyer cannot modify the contents of the order after submission. Comprehensive information about the status and contents of each order is always available to the Buyer in their profile on the Provider’s Website. Order Confirmation. After confirming the order, the order is submitted, and changes to the order are no longer possible, except as per previous paragraph. Order confirmation constitutes acceptance of the Terms and clicking the final button in the purchase process. The Buyer receives a confirmation of the submitted order at the email address provided during the order process. With the confirmation of the online order and the confirmation of this contract, the contract between the Buyer and the Provider is concluded and is binding for both the Buyer and the Provider. Confirmation of the order also includes confirmation of an offer sent by the Provider via email. After the order is submitted, the Provider checks the stock and availability and, in case of inability to deliver the ordered products, rejects the Buyer’s order and refunds the purchase price without interest. The Buyer has no right to claim compensation on this basis. Dispatched Goods.The Provider prepares and dispatches the ordered products within the agreed timeframe and notifies the Buyer of this via email. In the email mentioned in the previous sentence, the Provider also informs the Buyer about the return policy and provides contact persons for complaints or delivery delays. Product Information. All product information provided on the Website is for informational purposes only. The Provider strives to ensure accurate and comprehensive information on its Websites. Despite these efforts, the Provider reserves the right to inaccuracies in data regarding price, the product itself, and/or stock of individual products. Stock and Availability. The Provider determines the product offering on its Websites and strives to ensure adequate stock and availability of products. The Provider does not guarantee the availability of products in the offering. The delivery time and availability of individual products are indicated on the Provider’s Websites. The displayed stock of products and/or delivery times on the Provider’s Websites are for informational purposes only and may differ from the actual stock and/or delivery times of the Provider. In the case of purchasing a product marked as “in stock” on the Provider’s Website but the actual status does not match, the Provider will notify the Buyer in writing and/or verbally within ten (10) working days about the lack of stock and the possible delivery time. If the delivery time exceeds fifteen (15) working days, the Provider will allow the Buyer to withdraw from the contract and refund the purchase price without interest. Shopping Cart Function. The shopping cart function on the Provider’s websites is intended to provide greater transparency of the Buyer’s order and does not constitute a reservation of products. Products will be removed from stock upon processing the completed order (completed purchase). Payment Methods. The following payment methods are available on the Provider’s websites: Payment by bank transfer based on a proforma invoice, Payment through the payment service provider PayPal, Card payment through the payment service provider Stripe. The Provider reserves the right to change the available payment methods and cannot guarantee that all methods will always be available and function correctly. Non-Payment by the Buyer. The Provider reserves the right not to dispatch ordered products until the payment is fully received in the Provider’s bank account or appropriate proof of payment is provided. If the Buyer does not settle the amount owed for an individual order within fifteen (15) days from the conclusion of the legal transaction or by the agreed deadline in the accepted offer, the Provider reserves the right to: 1. Charge default interest at a rate of 24% for a period of one (1) year and storage costs from the due date of the claim; 2. Use all legal means and debt collection measures to recover the full amount, increased by debt collection costs, issued reminders, default interest, storage costs, and any other costs related to the Buyer’s non-payment. Invoice and Contract. The Provider issues an invoice on a durable medium to the user who purchases a product from the online store, with itemized costs. The contract is concluded electronically and stored in electronic form on the Robomatis d.o.o. server, accessible upon the Buyer’s request for five (5) years from the termination of the contractual relationship. The sales contract is concluded in the Slovenian language. Purchase Without Registration. The Buyer has the option to make a purchase as a guest or create a user account with the Provider. User Account and Personal Data Protection. In the event that the Buyer decides to register a user account, the Provider must process certain personal data to provide such an account. More information about the processing of personal data is available to the Buyer in the Provider’s Privacy Policy. To offer you the most relevant content, with your consent, we create a profile that serves as the basis for personalized communication. The Provider conducts automated decision-making and profiling. If you do not wish for the Provider to carry out automated decision-making and profiling with your personal data, you may revoke your consent for such processing. Upon revocation, we will cease processing personal data for this purpose. It should be emphasized that this is not automated decision-making that would have legal consequences for the individual, nor does it significantly impact the individual. It pertains solely to product suggestions and tailored newsletters based on previous purchases. By creating an account, you consent to profiling. If you do not wish for further profiling, please contact us with your request via email at: support@batterystrapping.com. User Account Management. Upon registration, the Buyer is obliged to create a password to access the user account. The Buyer undertakes to protect the password to the best of their ability and safeguard it from disclosure and access by third parties. Use of the user account is restricted solely to the person who created the user account. The Buyer undertakes not to provide access to their user account to third parties or allow third parties to use their user account. The Provider reserves the right to treat all activity conducted through the Buyer’s user account as the Buyer’s activity. The Buyer may use the user account only for the intended purpose and must not exceed such use. Creating multiple user accounts belonging to the same Buyer is prohibited. The Provider reserves the right to immediately delete such user accounts. If necessary to protect the Provider’s rights, the Provider reserves the right to initiate any procedures required to safeguard its rights and interests. Registered users may stop using the online store at any time and cancel their registration. They can do so by notifying the Provider in writing of the cancellation of registration. Before submitting the cancellation statement, the user must settle all outstanding obligations to the Provider from purchases made in the online store. The Provider will protect the confidentiality of personal data and the privacy of online store users even in the case of registration cancellation. Delivery The Buyer can choose between the following methods of delivery or pickup of products: Delivery to the desired address via the provider DPD (only for delivery within the EU) in accordance with the Incoterms clause DAP (see section 5.3.), Other carriers in the case of heavier goods (only for delivery within the EU), generally in accordance with the Incoterms clause DAP (see section 5.3.), or Personal pickup at the Provider’s premises (for all Buyers) in accordance with the Incoterms clause EXW (see section 5.4.). The parties may explicitly agree on a different delivery regime. Such a regime must be explicitly agreed upon in writing and signed or at least confirmed by both parties. Delivery under the DAP regime: The DAP regime applies only to deliveries within the EU; If the products are delivered by the carrier DPD, delivery is carried out in accordance with their terms and conditions: https://www.dpd.com/si/en/support/terms-of-transport/; If the products are delivered by another carrier, the provisions of these Terms shall apply unless the Provider explicitly notifies the Buyer of different delivery terms and conditions; Delivery terms: Unless otherwise agreed, the goods are delivered under the DAP (Delivered at Place) terms in accordance with Incoterms 2020; The Provider fulfills its delivery obligation when the goods are delivered to the agreed location and made available for the Buyer to unload (the obligation to unload the products is not the responsibility of the Seller or the carrier); The place of delivery is considered the address specified for delivery in the submitted order, unless otherwise explicitly agreed in writing; Transfer of risk and costs: The Provider bears all costs and risks until the moment the goods are delivered to the agreed place of delivery, but not unloaded (thus, damages occurring during the unloading of delivered products are not considered); The Buyer assumes the risk for the goods from the moment they are properly delivered to the agreed location; The Buyer must inspect the goods before signing the delivery note and immediately notify the Provider of any obvious defects in the goods, possible quantity discrepancies, or packaging damage; If the Buyer signs the delivery note, it is considered that the goods were received without obvious defects, and subsequent complaints regarding such defects will not be considered; Formalities and permits: The Provider is responsible for export customs clearance and related formalities in the country of dispatch; The Buyer is responsible for import customs clearance, payment of duties, and other taxes in the importing country; Receipt of goods: The Buyer is obliged to receive the goods at the agreed place and time; If the Buyer fails to accept the goods on time, they bear all additional costs related to storage or other consequences of the delay. At the moment of the Buyer’s delay in receiving the goods, the risk of accidental destruction and/or damage to the products transfers to the Buyer, as if they had properly received them. Delivery of products under the EXW regime: The EXW delivery regime applies to purchases where the delivery address is outside the EU, but it may also be used for the pickup of products within the EU if the parties explicitly agree; Delivery terms: Unless otherwise agreed, the goods are delivered under the EXW (Ex Works) terms in accordance with Incoterms 2020; The Provider fulfills its delivery obligation when it makes the goods available to the Buyer at its premises or another agreed location; Transfer of risk and costs: All costs and risks related to loading, transport, insurance, and import/export formalities are borne by the Buyer. The risk transfers at the moment of acceptance by the Buyer or at the moment of the Buyer’s delay, whichever occurs first; The Provider is not responsible for the transport or insurance of the goods unless otherwise agreed in writing between the parties; Receipt of goods: The Buyer is obliged to receive the goods within the timeframe specified in the order confirmation or in a written agreement with the Provider; If the Buyer fails to receive the goods on time, they bear all additional costs related to storage or other consequences of the delay. At the moment of the Buyer’s delay in receiving the goods, the risk of accidental destruction and/or damage to the products transfers to the Buyer, as if they had properly received them; The Buyer must inspect the goods before signing the delivery note and immediately notify the Provider of any obvious defects in the goods, possible quantity discrepancies, or packaging damage; If the Buyer signs the delivery note, it is considered that the goods were received without obvious defects, and subsequent complaints regarding such defects will not be considered; Customs and tax obligations: The Buyer is responsible for arranging all export, transit, and import formalities and for paying all duties, taxes, and other related costs. The Provider undertakes to make an effort to deliver the products in the agreed upon delivery window, but does not guarantee delivery within a specific timeframe. The delivery time specified in the order or purchase process is not binding for the Provider and serves only as indicative information for the Buyer. Delivery times visible on the website next to the product are only approximate estimates of the delivery service’s delivery time. Delivery times are not binding and, in no case, constitute an essential part of the contract. In the event of a delay exceeding ninety (90) days from the latest agreed delivery date, the Buyer has the right to withdraw from the contract, and the Provider will refund the full purchase price without interest. The Provider has no influence over factors such as international transport, customs, or other events that may affect the delivery of products. Customs and tax costs are borne by the Buyer. Delivery costs are specified for the Buyer during the purchase process. By confirming the order, the Buyer also confirms the delivery costs. If the Buyer uses a carrier or delivery service not provided by the Provider, the risk of destruction and damage transfers to the Buyer at the moment the products are handed over to that carrier or delivery service. Non-Acceptance of Products. The Buyer guarantees that they will accept the ordered products. If the Buyer fails to accept such products and the shipment is returned to the Provider, the Provider reserves the right to retain the purchase price and charge the Buyer for costs related to storage and any other costs associated with the non-acceptance of the ordered products. The right to charge the costs mentioned in the previous sentence does not exclude the Provider’s right to compensation. In the case of non-acceptance of products, the risk of destruction and damage transfers to the Buyer at the moment of the failed receipt. Prices All prices in the online store are stated in euros and do not include VAT, unless explicitly stated otherwise. All prices in the online store are product prices and do not include delivery costs. All prices apply only to electronic orders of products through the online store and are intended for business entities. The sales contract between the Provider and the Buyer is concluded at the moment the Provider confirms the order. From that moment, all prices and other conditions are fixed and binding for both the Provider and the Buyer. Prices do not include the costs of any customs duties or other taxes that may apply to international orders. The Provider reserves the right to require payment for the goods from the Buyer prior to dispatch. The Provider may change the prices on its Websites at any time. The price valid for the Buyer is the one in effect at the time of concluding the sales contract, i.e., at the time of order submission through the Provider’s Websites or upon a concluded agreement if the purchase or order is made through the Provider’s communication channels. Exceptionally, the price may change in the event of unforeseen circumstances beyond the Provider’s control that result in a 10% or greater increase in the prices of purchased products from manufacturers or an equivalent increase in the prices of raw materials necessary to fulfill the purchase or order. In such a case, the Provider reserves the right to: 1. Revalorize the order price, which the Buyer must confirm; 2. Unilaterally withdraw from the contract with a full refund of the purchase price without interest. The Buyer is not entitled to compensation on this basis. Promotions and Other Benefits. The Provider, as part of its operations, organizes various promotional benefits, discounts, and other activities (“Promotions”). The Provider organizes these Promotions at its own discretion and may subject certain Promotions to specific conditions. The Buyer is obliged to carefully read the conditions of a specific Promotion, which the Provider will publish separately for each Promotion. The Provider may also organize Promotions as rewards for certain actions (e.g., subscribing to newsletters, making a purchase, etc.). A Promotion may cover the entire Provider’s offering or only a part of it. The Provider reserves the right to limit the duration of a specific Promotion or to include only a limited quantity of items in the Promotion. The Provider may conduct multiple Promotions simultaneously. Promotions are not cumulative and cannot be used concurrently. Promotional benefits cannot be redeemed in any other way, nor can they be paid out in cash. Commercial Warranty. The procedure for asserting a warranty claim is carried out in accordance with the complaint procedure as stated in section 11 of these Terms. Products for which a warranty has been issued are listed on the invoice or the warranty certificate. The warranty is valid subject to compliance with the instructions and conditions written on the warranty certificate and is valid for a period of one (1) year. The Buyer may assert the warranty with the Provider or the product manufacturer. In the case of asserting a defect, the Buyer may first request the repair of the defects. If the defects are not rectified within one hundred (100) days from the day the Provider or manufacturer received the request and the product subject to the warranty, the manufacturer must provide the Buyer with new and faultless goods at no additional cost. This period may be extended by a maximum of one hundred (100) days, taking into account the complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair. If the Provider or manufacturer does not rectify the defect within the prescribed period, the Buyer may request a full or proportionately reduced refund of the purchase price. The warranty applies only to new products and spare parts if they were installed by Robomatis d.o.o. or their authorized technician. The Buyer is responsible for arranging and covering the costs of delivering the product subject of the warranty. The product may be sent for inspection only after a request to do so from the Provider or manufacturer. THE PROVIDER AND MANUFACTURER DO NOT ACCEPT SHIPMENTS WITH CASH ON DELIVERY. The Buyer is responsible for arranging and covering the costs of delivering the product after completing the repair. The Provider or manufacturer may choose to inspect and repair the product at the Buyer’s location, but they are under no obligation to do so. In such cases, the travel expenses of the Provider’s or manufacturer’s technicians may be charged. The warranty does not apply if, according to the assessment of an authorized technician, the defect resulted from improper use, misuse, external influences (impacts, vibrations, chemical influences, moisture, dust, extreme temperatures, harmful radiation, improper electrical wiring, lightning strikes, etc.), or as a result of repairs or replacements not performed by an authorized seller or service technician, or if the defect is due to normal wear and tear (wear of blades, wheels, buttons, gears, drives, paint peeling or chipping, oxidation on screws, reduced battery capacity, and similar). Consumable materials and (rechargeable) batteries are also not covered by the warranty. The warranty also does not apply if the Buyer fails to fulfill their obligations. The Buyer bears the costs of investigation and any repairs if, during the investigation by an authorized technician, it is determined that the Buyer’s warranty claim relates to a defect not covered by the warranty, the warranty period has expired, or the product is in good condition. In the case of an unjustified warranty claim, one (1) service hour and one (1) administrative hour will be charged, both in accordance with the applicable price list. Returns and Product Complaints. According to the Provider, returns and complaints are initiated through the complaint submission procedure (see section 11 of these terms and conditions). The Provider does not accept returns of products without prior approval through the complaint procedure. The costs associated with the return of products, including any additional costs that may arise during transport (customs duties and other fees), are borne by the Buyer. The Provider does not accept packages with cash on delivery. When returning products, it is necessary to present the invoice. A complaint cannot be processed without presenting the invoice. If the product subject to return is not returned in its original packaging, the Buyer will be refunded a maximum of 70 % of the price of that product. The Buyer shall send the products subject to the complaint to the following address with the appropriate annotations: Robomatis d.o.o.,Prešernova cesta 8,3320 Velenje(Return of an online order) or personally delivers it to one of the Provider’s pickup locations. For the refund of the purchase, the Provider will use the same payment method as the Buyer used in the original transaction, unless the Provider and the Buyer explicitly agree otherwise. The Provider reserves the right to withhold the refund of the purchase price until the receipt of the products subject to the complaint or until appropriate proof is provided that the subject of the complaint has been sent. In the case of an unjustified financial reimbursement procedure, we reserve the right to block the user account and charge the costs of the procedure. Withdrawal from the contract is not possible for: goods or services whose price depends on fluctuations in markets over which the company has no influence and which may occur within the withdrawal period; goods manufactured according to the precise instructions of the consumer and tailored to their personal needs; goods that, due to their nature, are not suitable for return, are perishable, or have a short expiration date; services performed, if the company fully fulfills the contract and the performance of the service began based on the consumer’s explicit prior consent and agreement that they lose the right to withdraw from the contract once it is fully fulfilled by the company; sealed special products if the consumer has broken the safety seal after delivery; sealed goods that are not suitable for return due to health or hygiene reasons, if the consumer has broken the seal after delivery or if the packaging is opened or damaged; goods that, due to their nature, are inseparably mixed with other items; digital content not delivered on a tangible data carrier, if the performance of the service began based on the consumer’s explicit prior consent and agreement; goods that were explicitly ordered for the Buyer. If the Provider decides to replace and/or repair the products, they will deliver them to the Buyer in the agreed manner in accordance with the delivery provisions of this contract. The delivery costs of these products are borne by the Provider. Products that are damaged due to improper packaging upon return will be returned to the Buyer without repair and/or replacement. The shipping costs (for returning damaged products) are borne by the Buyer. Rejection of the Claim. If the Provider determines that the defect does not meet the Provider’s warranty, they will notify the Buyer and offer the option of repairing or replacing the products for a fee. If the Buyer does not opt for this option, the Provider will return the products to the Buyer at the Buyer’s expense. Limitation of liability. The Provider’s Websites are available on an “as is” basis. The Provider does not guarantee the operation of the Websites and is not liable for any damage that may arise to the Buyer from the use of the Provider’s Websites. The Provider is not liable for any damage that may arise to the Buyer due to unauthorized access to their user account. The Provider strives to maintain the security of its Websites but does not guarantee their operation and likewise does not guarantee the security of the Buyer’s user account. The Provider does not ensure uninterrupted operation and reserves the right to temporarily or permanently disable access to its Websites without prior notice. The Provider does not guarantee to the Buyer that the products are suitable for a specific purpose of use pursued by the Buyer. The Buyer is obliged to independently verify whether the Provider’s products are suitable for the purpose they pursue and/or the intended manner of use. The Provider assumes no liability for damage that may arise due to improper and/or incorrect use, the unsuitability of products for achieving the Buyer’s purpose beyond the normal use of the products, or any other damage arising from or related to the use of the Provider’s products. The Buyer is obliged to verify the suitability of the product before use and ensure its use is consistent with the intended purpose of the individual product. The Provider is not liable for any damage related to the products, including but not limited to: pure financial loss, business loss, lost profits, damage, damage arising from manufacturer liability, or any other instance of damage. The Provider is not liable for damage that may arise to the Buyer due to interference with the product itself. A Buyer who interferes with a product and alters the product or its operation in any way bears sole responsibility for all consequences arising from such interference. The Buyer is obliged to verify the information on the invoice and notify the Provider of any errors no later than within eight (8) days. The Buyer is solely responsible for the accuracy of the information they enter and provide to the Provider, including but not limited to specifying the country of origin, personal and delivery information, and any tax, delivery, customs, or other consequences arising therefrom. In the event of any liability in accordance with mandatory regulations, in every case, the cumulative damage claims are limited to the value of the order. The Provider and Buyers, who are business entities, agree to exclude all liability arising from material defects, except in cases where the defect was known to the Provider and intentionally concealed from the Buyer. Complaint Procedure. The Buyer may, within the deadlines for reporting specific irregularities or exercising their rights, send their complaint to the email address: support@robomatis.com. It is important that they include the order or invoice number, a detailed description of the irregularity, and attach relevant evidence to facilitate and expedite the handling of the matter. The Buyer must also provide a copy of the invoice with the complaint to prove the purchase was made with the Provider. The complaint handling procedure is confidential. Response to the Complaint. The Provider will respond to the complaint within eight (8) days of receiving it. Additional Protection for Consumers. Withdrawal from the Contract. The Consumer has the right to withdraw from this Contract in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, as amended, “ZVPot-1”), under the conditions specified in this section. The Consumer may withdraw from the contract without stating a reason within fourteen (14) days from the date of receiving the product. The Consumer is not required to provide a reason for withdrawal. Withdrawal from the contract applies to purchases made by the Consumer remotely (outside the Provider’s business premises). The Consumer may notify the Provider of their withdrawal from the contract within the aforementioned period via the email address: support@robomatis.com. After submitting the withdrawal statement, the Consumer is obliged to return the products within fourteen (14) days of submitting the withdrawal statement. The Provider will refund the purchase price to the Consumer within fourteen (14) days of receiving the products subject to the withdrawal. The Consumer bears the costs of shipping the products subject to the withdrawal. These costs will not be reimbursed by the Provider. If the products returned by the Consumer, are damaged or worn to an extent that exceeds the use necessary to determine the nature, characteristics, and functioning of the product, the value of the products is reduced. The Consumer is responsible for the reduction in the value of the product, which the Provider will assess and notify the Consumer about. To exercise the right to withdraw from the contract, the following form must be completed: form. Out-of-Court Resolution of Consumer Disputes. The Provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the Consumer may initiate in accordance with the Out-of-Court Resolution of Consumer Disputes Act. The Provider publishes an electronic link to the online consumer dispute resolution platform in accordance with applicable legislation. The platform is available at this link. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL. Guarantee for Conformity Claims for Consumers. The Consumer has the right to assert a guarantee claim based on the guarantee for the conformity of goods. The Consumer may exercise the guarantee by notifying the Provider of the non-conformity within two (2) months from the date the non-conformity was discovered. The Consumer is obliged to precisely specify the non-conformity and allow the Provider to inspect the product. The Consumer cannot demand the rectification of non-conformities that appear on the product after two (2) years from the date the products were received by the Consumer. Order of Guarantee Claims. The Consumer has the right to demand from the Provider, (first) 1. to restore the conformity of the goods (repair or replacement) or, if this is not possible, (subsequently) 2. a proportionate reduction of the purchase price or withdrawal from the contract with a refund of the purchase price. The order of guarantee claims is a mandatory component. The Provider will not honor claims that do not comply with the specified order. Upon receiving a claim to restore the conformity of the goods, the Provider will restore conformity within thirty (30) days at the latest, aiming to cause the minimum inconvenience to the Consumer. The Provider may extend this period by a maximum of fifteen (15) days, notifying the Consumer accordingly. To restore the conformity of the goods, the Consumer may choose between repair or replacement of the goods, except when fulfilling the chosen claim is impossible or would require disproportionate costs and effort from the Provider. The Provider has the right to reject a guarantee claim for repair and/or replacement when fulfilling the chosen claim is impossible or would require disproportionate costs and effort from the Provider. In such cases, the Consumer may exercise the guarantee claim for withdrawal from the contract or a reduction of the purchase price. The Consumer may assert a guarantee claim for a reduction of the purchase price when: the Provider has not repaired or replaced the goods or, where applicable, has not completed the repair or replacement in accordance with this law, or has rejected the Consumer’s guarantee claim to restore conformity because fulfilling the chosen claim is impossible or would require disproportionate costs and effort; the non-conformity persists despite the Provider’s attempt to restore conformity; the nature of the non-conformity is so serious that it justifies an immediate proportionate reduction of the purchase price or withdrawal from the contract; or the Provider has declared, or it is evident from the circumstances, that the Provider will not restore the conformity of the goods within a reasonable period or without significant inconvenience to the Consumer. The Consumer has the right to immediately withdraw from the contract if the non-conformity appears within thirty (30) days of receiving the product. When the Consumer withdraws from the contract or requests a proportionate reduction of the purchase price, the Provider is obliged to issue a refund within eight (8) days from receiving the returned goods, confirmation that the goods have been sent, or the request for a reduction of the purchase price. All prices on the Provider’s Websites are exclusive of VAT, as the Website is not intended for Consumers. Consumers may make a purchase from the Provider via the inquiry form, whereby the Provider will prepare an offer for the Consumer that includes prices with VAT and other legally required components in accordance with consumer legislation. Child Protection. The Provider does not accept orders in the online store from someone known or suspected to be a child without the explicit permission of their parents or guardians. The Provider does not offer free access to products or services in the online store that are harmful to children. Without the explicit permission of parents or guardians, the Provider will not accept any personal data concerning children, nor will it disclose data received from children to third parties, except to parents or guardians. Any communication aimed at children will be appropriate for their age and will not exploit children’s trust, lack of experience, or sense of loyalty. Intellectual Property Protection. Content of the Provider’s Websites. The Provider manages various content on its Websites, which is the property of the Provider. Data, images, textual materials, and any other materials (e.g., video content, graphics, sketches, etc.) located on the Provider’s Websites and/or created by the Provider and provided to the Buyer are copyrighted works and, as such, protected by copyright and/or intellectual property law. By using the Provider’s Websites, the Buyer does not acquire copyright, ownership rights, or intellectual property rights. The Buyer has no right to use the materials located on the Provider’s Websites unless they have obtained the explicit prior permission of the Provider for such use. Use of Distinctive Marks. The Provider uses various distinctive marks in its operations, including the word ROBOMATIS in all its derivatives and variations. Any logo (in all its derivatives) used by the Provider in its operations and presentation of its products externally is explicitly considered a distinctive mark. The use of the Provider’s distinctive marks is restricted and governed by the rules specified in this section. Sanctions for Violations of the Use of Distinctive Marks. The Provider reserves the right to pursue all legal claims, including compensation claims, against a Buyer who uses the Provider’s distinctive marks beyond the permitted scope to achieve termination of the violation. The Provider reserves the right to demand a flat-rate compensation of 50,000.00 EUR for each violation, regardless of the actual damage incurred. If it is determined that the damage exceeds the specified flat-rate compensation, the Provider has the right to demand the difference up to full compensation. Advertising The Buyer declares that they agree to the Provider using the Buyer’s distinctive marks, name and surname or company name, and any provided statement regarding their experience of cooperation with the Provider on its promotional channels (Provider’s Websites, social media channels, and others) for the purpose of promoting its products and services. Environmental Responsibility In cases where the Provider is obliged under the Regulation on Waste Electrical and Electronic Equipment (Official Gazette of the Republic of Slovenia, No. 55/15, as amended, “Waste Electrical Equipment Regulation”), the Provider will ensure that its products, before being discarded as unsorted waste, are diverted to separate waste collection and recycling. Personal Data Protection. The Provider undertakes to make every effort to act in accordance with all relevant regulations in the field of personal data protection. To this end, the Provider has also drafted a Privacy Policy, which details the data collected, the purposes for which it is collected, how long it is stored, how and why it is processed, and the Buyer’s rights in relation to this data. Final Provisions. Full Legal Capacity. The Buyer guarantees that they have full legal capacity to validly enter into a legal agreement with the Provider. If the Buyer is a legal entity, they guarantee that they have the capacity to represent the legal entity for entering into a valid agreement or have obtained appropriate authorization from the legal entity’s representative to conduct a valid legal agreement. If the purchase is to be made by a person with partial legal capacity, they guarantee that the agreement is one for which they have legal capacity or that the legal agreement was concluded with the appropriate consent of their guardian or representative. Familiarity with the Terms. The Buyer guarantees that they have read the Terms before accepting them, are fully familiar with them, understand them, and agree with them, particularly with the established limitations of liability and their rights regarding withdrawal from the contract. Severability of Provisions and Nullity. In the event of the nullity of any provision of this Agreement, all other provisions of this Agreement remain in force. Applicable Law. The law of the Republic of Slovenia applies to the interpretation, validity, and all other matters, as well as any disputes arising from all Agreements of which these Terms form a part. Competent Court. For all disputes arising from Agreements of which these Terms form a part, the competent court in Ljubljana, Republic of Slovenia, has exclusive jurisdiction, unless mandatory regulations provide otherwise or a verdict by the chosen court would prevent the recognition and/or enforcement of the verdict. In cases of Consumer court disputes, the competent court is also the court, where the Consumer resides. Changes to the Terms. The Buyer has no right to modify or waive, in whole or in part, the validity of any provision of this Agreement. The Provider has the right to change the content of the Terms at any time. Any change will be published on the Provider’s Websites. Each change takes effect on the date of publication unless otherwise specified by the Terms themselves. The Terms in effect at the time of the purchase apply to each purchase. The Provider is not obliged to maintain invalid versions of the Terms and therefore encourages the Buyer to save the Terms and conditions in effect at the time of the order on a local device or ensure a physical copy. Language Versions. These terms are established in the Slovenian language. The Provider may provide translations of these Terms to ensure greater efficiency of its Websites, whereby the Slovenian version of this Agreement prevails over any other language version. Valid from 1.4.2021
